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F.A.Q.

Returns: General Merchandise Q: What is the ez-fashions.com return policy? A: All merchandise purchased from ez-fashions.com may be returned by mail within 30 days of receipt unless otherwise noted on product page. All returns should be accompanied by the original invoice included with the shipment. Your satisfaction is 100% guaranteed on all ez-fashions brand products! If you are not completely satisfied, return the unused portion and we will refund the full price. Q: How can I return my online general merchandise order? A: If an item is an exception to our standard return policy, you will find return instructions on the receipt below the product description. If the receipt lists no exceptions, you may follow this standard return methods: 1.Returns via UPS Follow UPS Returns. You will be prompted for your address, order number and reason for return. Submissions without an order number may be delayed. When the form is complete, click Submit to be directed to a page with a printable, prepaid return label. Make sure your return includes the original invoice and circle the item(s) you are returning. Print the label, attach it to your package per the label instructions and drop it off at your nearest UPS location, drop box or give it to your local UPS driver. To find a UPS location near you, go to Dropoff Locations If you returned an item used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund. Please allow 30 days from shipment of your return for credit to your method of payment. Packages returned to ez-fashions.com as undeliverable will be refunded to the customer. We are unable to re-ship undeliverable orders. If you would still like to purchase your items, you are welcome to place another order at ez-fashions.com with a new shipping address. Q: What if I can't print my prepaid UPS label? A: If you don't have access to a printer or cannot print your UPS label, please contact Back to top Q: I lost my receipt. Can I still return an item? What if I want to return an item beyond the 30-day window? A: First, check the product page for detailed return information. A return without a receipt can not be refund. Q: Are there any items I cannot return? A: We cannot accept returns of sexual wellness or seasonal products. Furthermore, if any items arrive damaged or defective, email Damages or contact Customer Service toll-free, at 1-866-605-9996 . Q: Should I insure my returns? A: No, packages should only be returned using a prepaid return label specific to your order from ez-fashions.com customer service. Contact ez-fashions.com directly by calling us toll free, at 1-866-605-9996 or by email.